General Return Policy
- We do not accept returns or exchanges. Once the product is cashed out and has left the facility, we are unable to accept it back.
- If a product is defective or not working, please contact us directly at the shop. We can exchange defective products within 7 days of purchase and less than 50% used.
Vape Cart Return Policy
- We will take back defective carts for replacement within 7 days of purchase.
- We cannot take back carts that were purchased in excess of 7 days or that are more than 50% used.
- We cannot take back or exchange carts because of improper usage, buyers’ remorse or not liking the flavor/aroma.
Take care of your carts and they will last! Here are some tips and troubleshooting tactics:
Cannabis Vape Products Are Natural
It’s important to remember that cannabis is a naturally occurring substance. The oil for vape pens is a concentration of the cannabis plant, so it’s not going to react to light and heat the same way that a preservative-filled tobacco vape might. Think of it as a perishable food item. Following specific care for your groceries, such as putting them in the refrigerator, keeps the food from going bad. You wouldn’t leave your milk on the counter, so don’t store your vape without doing research first.
One of the primary things to remember is that vape pens operate using a very specific level of heat. This means that even a few extra degrees of heat can make a huge difference in the quality and potency of your oil. When you’re not using your oil, make sure to store it out of direct sunlight and keep it around 70 degrees or so. Room temperature is usually fine. Cannabis oil doesn’t change much in cold temperatures, but it’s best to keep it out of the refrigerator or freezer to avoid condensation and pen malfunctioning later.
Store it Properly
Don’t just toss a vape pen into your purse, backpack or glovebox. The cart and battery system is a mechanical device, so handling with care is essential to keeping it in optimal working condition. Storing it properly ensures that it avoids direct sunlight, which is bad for the oil, as well as dirt and dust particles that can affect the mechanical operation of the unit.
Keep Vapes Upright
Store your cartridges upright for best results. This helps to keep the oil where it belongs and not all over your desk or purse. Leaks can render the oil unusable and waste a material. If the oil gets everywhere it can become a health hazard for curious pets and small children.
Detach the Cartridge
We highly recommend taking the cartridge out of the pen or vape when not in use. This prevents leaking, but it also keeps the machine from wasting precious oil. Keeping the cartridge and the battery separate also keeps pets and children from getting too curious. This is the best way to extend battery life as well, making it a simple and easy way to take care of your cannabis products.
DON’T BLOW INTO THE VAPE PEN!
Troubleshooting tips if your vape stops working:
- First ensure that the battery is completely charged. This is the cannabis equivalent of “turning it off and turning it back on again,” but sometimes that’s all you need to do. For so many of these issues, the battery is just a little low on juice and can’t perform at its highest capacity. Even if you have a little bit of battery life, it’s very possible that there isn’t enough charge to heat to the desired temperature.
- Make sure the contact between the battery and the cartridge is level. Sometimes it can get jammed, and that prevents the battery from working properly. This needs to be done carefully and gently, as this area is generally pretty delicate.
- Look for residue. The battery contact may have a layer of old oil that’s keeping the battery from working. If it’s dirty, clean it with a little bit of isopropyl alcohol on the end of a Q-Tip.
- Check the cartridge holes for residue or clogs. If you can see clogs in your cartridge, use a safety pin or other small object to clear the holes.
- Warm the cartridge in your hands. Sometimes the oil gets more viscous and makes it hard to get much vapor when you take a puff.
- Warm the cartridge with the battery. Your battery may just be at a low temperature when a higher one is required. Try turning the temperature up on the battery and trying again after a minute or two. If it ever starts to taste or smell burnt, turn the heat back down.